General Privacy Information

The following personal data is provided directly by users when engaging with our services:

• Full name and contact information including email address.
• Account credentials created for accessing Cyberviro courses.
• Payment information necessary for course enrollment.
• Feedback and communications submitted through our support channels.
• Professional background details relevant to course customization.
• Demographic information voluntarily provided during user registration.

Certain data is collected automatically to enhance the functionality and security of our platform:

• IP addresses used to detect unauthorized access attempts.
• Device information including browser type and operating system.
• Usage data about interaction with courses and website features.
• Location data inferred from IP addresses to comply with regional regulations.
• Cookies and similar tracking technologies as described below.
• Error reports and diagnostic data to improve service reliability.

Collected data is used exclusively for purposes that enhance user experience and maintain secure delivery of our IT security awareness courses.

• Managing user accounts and authentication.
• Processing payments and managing subscriptions.
• Delivering course content and educational materials.
• Communicating important updates and support information.
• Analyzing service usage to identify improvements.
• Protecting the platform against security threats.
• Ensuring compliance with legal obligations.
• Conducting research to innovate educational offerings.

Cookies enable Cyberviro to provide a personalized and efficient user experience across our platform.

We use session cookies, persistent cookies, and third-party cookies to support functionality and gather anonymous analytics.

Our cookies are categorized as essential, performance, and functional based on their purpose and impact on user experience.

Users can adjust cookie preferences or disable cookies through browser settings, though this may affect website usability.

Read our Cookie Policy for detailed information about cookie use.

Cyberviro limits data sharing strictly to necessary scenarios involving trusted entities with data protection commitments.

• Service providers assisting in payment and enrollment processes.
• Analytic partners helping improve course delivery.
• Legal authorities when required by law or to protect rights.
• Cloud service providers hosting data securely.
• Technical support vendors maintaining platform functionality.
• Third parties involved in fraud detection and prevention.

Cyberviro retains personal data only as necessary to fulfill the purposes outlined and to meet legal obligations.

User account information is retained during active subscription periods and for a reasonable time thereafter to support potential reactivation.

Support communications are archived securely for operational review and quality purposes for up to two years.

Access logs and system records are maintained for a limited period to support security contribute.

Upon request or after retention periods lapse, personal data will be deleted or anonymized according to best practices.

Cyberviro implements comprehensive security measures to protect personal data from unauthorized access, alteration, disclosure, or destruction.

• Encryption of data both in transit and at rest.
• Multi-factor authentication for internal access.
• Regular security audits and vulnerability assessments.

Although based in Canada, Cyberviro acknowledges GDPR principles and extends similar data protection rights to European users.

We apply GDPR provisions when processing data of users residing in the European Economic Area accessing our services.

• Providing transparency with clear privacy notices.
• Facilitating user rights such as access, correction, and deletion.
• Ensuring lawful processing and data security measures.
• Ensure secure handling and storage of personal data to prevent unauthorized access or breaches.

If you believe your data privacy rights under GDPR have been violated, you may file a complaint with the appropriate data protection authority.

Cyberviro uses your contact information solely to send relevant updates and promotional materials related to IT security awareness courses unless you opt out.

To stop receiving marketing emails, please use the unsubscribe link found at the bottom of any email from Cyberviro.

Cyberviro's services are intended for individuals aged 16 and above. We do not knowingly collect personal data from children under this age.

Our courses and communications may include links to third-party websites, which have separate privacy policies. We encourage you to review them independently.

Cyberviro may update its privacy policy periodically. Significant changes will be communicated through official channels and published on our website.